Kudos to the Publix Promise

I do the majority of my grocery shopping at our local Publix. I have always enjoyed shopping there because the store is nice, it’s clean and they have good prices, especially on their sale items. Since I’ve been shopping there quite awhile, I know that they have a policy called “The Publix Promise” in which they give you an item free if it rings up at the wrong price. I have never had that happen (that I know of) before today. But, today I got a pack of Huggies Supreme diapers and the shelf price said $15.99. I wasn’t paying attention when the cashier rang them and I discovered when I got out to the car that they had come up as $18.99! I went ahead home, unloaded the groceries, left the girls with Mickey and went back to Publix. I double checked the price and the shelf and, sure enough, the sign said $15.99. So, I went to Customer Service. I saw an assistant manager, Terri, that I have met there before and she got an associate to come over and help me. The associate went to the aisle to check the price and I went with her. She said that price tag was not supposed to be there, but they would have to honor it since that’s what it said when I got the diapers. We got back up front and the package of diapers she picked up somehow rang up as $15.99. They were the same size and style of the ones I had gotten which was detailed on my receipt. The associate got Terri the assistant manager to come over. Terri said they had probably changed the packaging and mine probably had a different bar code causing it to ring up wrong. Initially they were going to give me the $3 difference, but I asked if they still had the policy to give an item free if it rang up the wrong price and they do have that policy still – The Publix Promise. I wound up getting the package of diapers free. And, I am VERY pleased with Publix and their costumer service for taking care of that. So, I say KUDOS to the Publix Promise!!